Connecting and disconnecting on loop

[sweetbreads 0]

Hello, new user here,

I just got AirVPN and it appears I've run across a problem. I cannot seem to connect to any server, whether a recommended one or selecting one from the server list. It keeps endlessly connecting then promptly disconnecting and this process repeats. I tried to read over past posts on the troubleshooting forum and attempt to follow the advice given to users in a similar situation to myself but it didn't seem to work. I am not very experienced in this and I think it would be best to ask directly on how to resolve my issue.

I have attached the log below. I apologise if this is a stupid thing to ask, I am clueless.

Kind Regards,
 

Eddie_20231106_185257.txt

[OpenSourcerer 1441]

55 minutes ago, sweetbreads said:

I tried to read over past posts on the troubleshooting forum and attempt to follow the advice given to users in a similar situation to myself but it didn't seem to work.

It is crucial to know what you tried, lest people will recommend the same things and we'll be filling this thread with rather time-wasting discussion. Please link to the threads/posts with things you tried.

. 2023.11.06 18:52:10 - OpenVPN > UDP link remote: [AF_INET]213.152.161.140:443
. 2023.11.06 18:52:42 - OpenVPN > [UNDEF] Inactivity timeout (--ping-exit), exiting

This suggests UDP might be restricted. Do you run any antivirus with a firewall, or a separate firewall program? Maybe on your router?