Every troubleshooting effort, every attempt at support, starts with the description of the problem from the one requesting help, and with information gathering from the one willing to help. It's a quid pro quo: This for that. Fair change. The requester is in most cases relatively inexperienced when it comes to giving information, because most people are no magicians when it comes to computers. They can't know where to look for the right info. And they don't need to, that's okay! Because those wi