Auth Failed

[Indigo35 4]

My service was working well with TunnelBlick, now today, it doesn't matter which server I pick, it keeps saying authentication failed. I didn't change my password.

Any ideas?

Thank you.

[Staff 9972]

My service was working well with TunnelBlick, now today, it doesn't matter which server I pick, it keeps saying authentication failed. I didn't change my password.

Any ideas?

Thank you.

Hello!

Your account is currently connected to a server and it is exchanging data. Is the problem solved?

Kind regards

[Indigo35 4]

It is indeed working for now, but there are times when I can't connect to any server and it says authentication failed. I don't know why it does this.

[Staff 9972]

It is indeed working for now, but there are times when I can't connect to any server and it says authentication failed. I don't know why it does this.

Hello!

Did you upgrade your Tunnelblick?

When it happens, check your control panel in the website before trying again (menu "Member Area"->"Your Details"), you will find explanations that can be useful.

Kind regards

[IntegritasDEUS 0]

I am having similar issues intermittently, and for no discernible reason. My account details show the following, even though I am not connected. Please advise.

 

Last attempted connection failed 2m 34s ago.
Reason: Already logged on 'Carinae'.

[Staff 9972]

Hello,

 

maybe you have a disconnection without notification in UDP mode. When this happens, the client can't communicate to the Air server that it's going to disconnect. Since UDP is connectionless, the server has therefore no way to know that the client disconnected and will believe the client is in the PN until the timeout (60 seconds). Subsequently, during this time frame the system will believe that the account is still logged in.

 

Kind regards