Jump to content
Not connected, Your IP: 3.237.89.4
korgen

Need help : random timeouts/disconnections

Recommended Posts

Hi,
I tried 2 vpn before this one that had the same issue, I'm new to AirVPN and I'd like this one working.
I have random timeouts or disconnections (up and down speed at 0 during around 30 seconds or 1 min before it raised again). It disconnects me from p2p servers, web navigation, etc...
I disabled ipv6, tried to set on TCP, changed server/country but the issue is still here.
I'm using Eddie 2.18.9, windows 10 updated.

Joined a .txt log file from today.
During this time, I can tell I experienced issues at 01:41, 02:27, 02:58, 03:45, 03:57
Maybe there were more timeouts (I'm not always in front of my pc ^^)

I really hope having a stable connection.

Eddie_20200724_063103.txt

Share this post


Link to post

We might need a bit more info. In Logs tab, click the lifebelt icon and upload the output the same way you uploaded the logs. Thank you :)


» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

Share this post


Link to post

Looks okay. Is there a reason you disabled the DNS checks?
What's your router and model? ISP? Subscribed throughput?
Are you downloading something, especially with BitTorrent, by any chance?


» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

Share this post


Link to post

I disabled DNS checks to see if it made a difference, but no (and I forgot to enable it back)

ISP: Orange
router : livebox 4 by sagemcom (wired to the pc)
Subscribed throughput : 1 Gb/s (fiber)

Yes, I was using p2p client, so I was downloading indeed. This is the main reason why I need a vpn ^^

Share this post


Link to post
9 hours ago, korgen said:

Yes, I was using p2p client, so I was downloading indeed. This is the main reason why I need a vpn ^^


I see. What are the connection settings?

» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

Share this post


Link to post

Super unhealthy settings, I'd say. With a down limit of 125k, I assume that's kilobytes, 1000 would be more than enough. I've set 1000 and I'm on 250/40 Mbit/s, downloading with full throughput. This value goes into the "limites de connexion" field.
The other "Sources max. par fichier" could be max connections per torrent. That is, if "fichier" (= file) refers to a torrent file and not a file referenced by a torrent. I'm usually able to reach full download throughput with a 100 there but you could tailor it a bit to your needs. If the torrents you download are usually hosted by seedboxes, a smaller value can be applied.

I've got a theory. The issues you write about might stem from this setting. Something not many people know about Windows is the fact that all end user editions of Windows have got a max concurrent (incoming?) connection limit that is enforced system-wide. Its value is, according to the internet, 20, again, across all apps you are running. What I can imagine is that, due to the client permitted to use unlimited connections, more and more of them are used up as other clients connect to yours. You experience outages when 20 BitTorrent clients are still not done downloading a part from you while another app wants a 21st to be opened. That one connects to some server and requests content or so, but can't get anything back because it didn't get permission to listen in time.

Theory zone, happy to learn more about it all. But really, you could start with 100 max connections and go up to 1000 if no issues arise. And you can stay on 1000. Other suggestions by other people who read this are very welcome. :)


» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.

 

» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

Share this post


Link to post

I forgot that concurrent connection limit. I think you're right and I realized that these settings (it's emule, not bittorent but that's not important) are set for a full fiber bandwidth while airvpn speed is around 1/4 of my connection (I increased tcp and udp buffer to 512).
I think I'll try to divide these values (or use a tool I found that gives recommended settings) and decrease gradually. I'll let you know ;)

Share this post


Link to post

So... I downloaded a file with bittorrent, played games (Overwatch and World of Warcraft) : everything was fine.
Using Emule, tried many values, decreased to slow adsl connection (5000 ko/s, hard limit 500 and max connections 250) : still having disconnections.
There's a problem with Emule and VPN but I can't tell what.

Share this post


Link to post

I tried to use my Google-fu to find the information about this. I found that port forwarding is essentials for eMule to function, it is common issues for eMule with VPN due to misconfigured port forwarding or it was not set up. Have you tried setting up the port forwarding in your AirVPN account? If you already set up the port forwarding in your router for eMule, remove that rules from the router and put the port forwarding in your AirVPN account. Click on 'Client Area' tab on the top of this page, then click Manage button in 'Ports' section. On that page, put down the port number that you want to forward in Local Port and make sure your eMule have the same port number. For DDNS part, you can leave it blank. After you fill in the information, click Add button. Then try to test it out again to see if it works this time?

Share this post


Link to post

Configuring the port was the 1st thing I made when I suscribed here.
Emule port tests are successful and I've got an high ID.

Share this post


Link to post

Mmm that is a tough to find out what the problem is. I believe the next stop, not sure if you are comfortable sharing it, is to post your eMule log. It should provide us a clue to find out the problem is, eMule log should have further information about the issues.

Share this post


Link to post

I don't find any log file and if I found them I'd rather not publish that kind of data. But I can make some settings screenshots.

Share this post


Link to post

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
  • Security Check
    Play CAPTCHA Audio
    Refresh Image

×
×
  • Create New...