ANSWERED Eddie UI not appearing

[c3p0 1]

Hi i am using eddie-ui_2.19.2_windows-10_x64 and the UI has stopped working or appearing.
Eddie connects in the background however i havent got any control over it.
I tried to downgrade to an older version and it does the same.
Can support look into it please?
Thanks

[Staff 9972]

Hello!

Please check whether Eddie starts minimized. Look for Eddie's tray icon in the system tray. It's a tiny cloud in a circle. Please make sure to click the "up" arrow to see even hidden tray icons. If you find the tray icon, double-click on it to raise Eddie's main window.

In "Preferences" you can tell Eddie whether to start minimized or not.

Kind regards
 

[c3p0 1]

No it is not that. checked

[Air4141841 24]

since this appears isolated to you.

I would create a new user profile on your PC>. and see if the icon appears.   if it does it sounds like your original windows profile is corrupt 

[c3p0 1]

Do we know where the settings are held in Appdata then? I could target that folder only

[c3p0 1]

ok i found it

rename C:\Users\<USERNAME>\AppData\Local\Eddie to  Eddie.old then restart and works fine
Thanks

[Staff 9972]

@c3p0

Do you still have the old profile? If so, would you send it to us? It is probably corrupt and we would like to see what happened, if possible. You might send it to us via a ticket. Thank you in any case.

Kind regards