Security Related to the Data Centers AirVPN Works With

[whiskey_76 6]

Just read the forum post that 6 of the AIR VPN servers in Canada were shut down. 

Was pretty shocking what the owners were doing. 

When a data center is investigated like that, is our data at risk, or because of the design there is no worry? 

I do not really do anything illegal anyways and just use VPN as a matter of prinicple but was just curious. 

[Staff 9971]

Hello!

All Air VPN servers do not keep any account data, not even client key, so no worries under this respect. VPN servers also don't keep log. We also remind you that you are not required to enter personal information in your account, not even a real e-mail address.

Please note that the investigation that was disclosed by the press pertains to datacenter owners and a few web sites hosted in it, and did not involve AirVPN and/or AirVPN servers in any way at any stage.

Air VPN servers were not seized and were not disconnected: we decided to drop the datacenter and withdraw the servers because of repeated lack of IPv6 connectivity, frequent drop-outs and packet loss, as well as very slow customer care reactions (maybe an impact from the investigation when it was made public? we don't know) to solve problems.

As you know our technical requirements are quite precise and if a datacenter fails repeatedly to meet them we are forced to look elsewhere, otherwise the overall perceived quality by our customers will go down.

Kind regards
 

[nexsteppe 24]

29 minutes ago, Staff said:

As you know our technical requirements are quite precise and if a datacenter fails repeatedly to meet them we are forced to look elsewhere, otherwise the overall perceived quality by our customers will go down.

Few (if any) other providers so routinely add or remove servers based on such assessments, and while a "soft" criteria for the overall strength of a provider I think it's a really important one.  It's always troubled me that most VPN providers server pools seem to remain as static as they do given how quickly the legal and technical landscape changes.  Please keep up the good work.