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ekranoplan

Unable to connect to remote server

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Hi,
I've been using AirVPN on my Windows 7 machine for years with no issue. But a couple of days ago, I  started having issues trying to connect.  It will attempt to connect, get an error saying 'unable to connect to remote server' and then try again.  Here are the logs from one cycle of trying to connect. Any help is appreciated!

I 2019.10.26 13:57:05 - Session starting.
I 2019.10.26 13:57:05 - Installing tunnel driver
I 2019.10.26 13:57:05 - Checking authorization ...
! 2019.10.26 13:57:06 - Connecting to Tyl (Canada, Toronto, Ontario)
. 2019.10.26 13:57:06 - OpenVPN > OpenVPN 2.3.6 x86_64-w64-mingw32 [SSL (OpenSSL)] [LZO] [IPv6] built on Jan 12 2015
. 2019.10.26 13:57:06 - OpenVPN > library versions: OpenSSL 1.0.1k 8 Jan 2015, LZO 2.08
. 2019.10.26 13:57:06 - OpenVPN > MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:3101
. 2019.10.26 13:57:06 - OpenVPN > Control Channel Authentication: tls-auth using INLINE static key file
. 2019.10.26 13:57:06 - OpenVPN > Outgoing Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2019.10.26 13:57:06 - OpenVPN > Incoming Control Channel Authentication: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2019.10.26 13:57:06 - OpenVPN > Socket Buffers: R=[8192->8192] S=[8192->8192]
. 2019.10.26 13:57:06 - OpenVPN > UDPv4 link local: [undef]
. 2019.10.26 13:57:06 - OpenVPN > UDPv4 link remote: [AF_INET]184.75.223.202:443
. 2019.10.26 13:57:06 - OpenVPN > TLS: Initial packet from [AF_INET]184.75.223.202:443, sid=2a18b0b9 83c262b3
. 2019.10.26 13:57:06 - OpenVPN > VERIFY OK: depth=1, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=airvpn.org CA, emailAddress=info@airvpn.org
. 2019.10.26 13:57:06 - OpenVPN > Validating certificate key usage
. 2019.10.26 13:57:06 - OpenVPN > ++ Certificate has key usage  00a0, expects 00a0
. 2019.10.26 13:57:06 - OpenVPN > VERIFY KU OK
. 2019.10.26 13:57:06 - OpenVPN > Validating certificate extended key usage
. 2019.10.26 13:57:06 - OpenVPN > ++ Certificate has EKU (str) TLS Web Server Authentication, expects TLS Web Server Authentication
. 2019.10.26 13:57:06 - OpenVPN > VERIFY EKU OK
. 2019.10.26 13:57:06 - OpenVPN > VERIFY OK: depth=0, C=IT, ST=IT, L=Perugia, O=airvpn.org, CN=Tyl, emailAddress=info@airvpn.org
. 2019.10.26 13:57:07 - OpenVPN > Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2019.10.26 13:57:07 - OpenVPN > Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2019.10.26 13:57:07 - OpenVPN > Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key
. 2019.10.26 13:57:07 - OpenVPN > Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication
. 2019.10.26 13:57:07 - OpenVPN > Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 4096 bit RSA
. 2019.10.26 13:57:07 - OpenVPN > [Tyl] Peer Connection Initiated with [AF_INET]184.75.223.202:443
. 2019.10.26 13:57:09 - OpenVPN > SENT CONTROL [Tyl]: 'PUSH_REQUEST' (status=1)
. 2019.10.26 13:57:09 - OpenVPN > PUSH: Received control message: 'PUSH_REPLY,comp-lzo no,redirect-gateway  def1 bypass-dhcp,dhcp-option DNS 10.31.212.1,route-gateway 10.31.212.1,topology subnet,ping 10,ping-restart 60,ifconfig 10.31.212.230 255.255.255.0,peer-id 1'
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: timers and/or timeouts modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: LZO parms modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: --ifconfig/up options modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: route options modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: route-related options modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified
. 2019.10.26 13:57:09 - OpenVPN > OPTIONS IMPORT: peer-id set
. 2019.10.26 13:57:09 - OpenVPN > do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0
. 2019.10.26 13:57:09 - OpenVPN > open_tun, tt->ipv6=0
. 2019.10.26 13:57:10 - OpenVPN > TAP-WIN32 device [Local Area Connection 3] opened: \\.\Global\{0133E63C-01B3-4129-AC37-13C8FEA7945E}.tap
. 2019.10.26 13:57:10 - OpenVPN > TAP-Windows Driver Version 9.9
. 2019.10.26 13:57:10 - OpenVPN > Set TAP-Windows TUN subnet mode network/local/netmask = 10.31.212.0/10.31.212.230/255.255.255.0 [SUCCEEDED]
. 2019.10.26 13:57:10 - OpenVPN > Notified TAP-Windows driver to set a DHCP IP/netmask of 10.31.212.230/255.255.255.0 on interface {0133E63C-01B3-4129-AC37-13C8FEA7945E} [DHCP-serv: 10.31.212.254, lease-time: 31536000]
. 2019.10.26 13:57:10 - OpenVPN > Successful ARP Flush on interface [21] {0133E63C-01B3-4129-AC37-13C8FEA7945E}
. 2019.10.26 13:57:14 - OpenVPN > TEST ROUTES: 1/1 succeeded len=0 ret=1 a=0 u/d=up
. 2019.10.26 13:57:14 - OpenVPN > C:\Windows\system32\route.exe ADD 184.75.223.202 MASK 255.255.255.255 192.168.1.1
. 2019.10.26 13:57:14 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4
. 2019.10.26 13:57:14 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:14 - OpenVPN > C:\Windows\system32\route.exe ADD 192.168.1.1 MASK 255.255.255.255 192.168.1.1 IF 12
. 2019.10.26 13:57:14 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4
. 2019.10.26 13:57:14 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:14 - OpenVPN > C:\Windows\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.31.212.1
. 2019.10.26 13:57:14 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
. 2019.10.26 13:57:14 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:14 - OpenVPN > C:\Windows\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.31.212.1
. 2019.10.26 13:57:14 - OpenVPN > ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4
. 2019.10.26 13:57:14 - OpenVPN > Route addition via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:14 - Starting Management Interface
. 2019.10.26 13:57:14 - OpenVPN > Initialization Sequence Completed
I 2019.10.26 13:57:14 - Flushing DNS
I 2019.10.26 13:57:14 - Checking route
W 2019.10.26 13:57:15 - Checking route, 1° try failed (Unable to connect to the remote server)
W 2019.10.26 13:57:16 - Checking route, 2° try failed (Unable to connect to the remote server)
W 2019.10.26 13:57:17 - Checking route, 3° try failed (Unable to connect to the remote server)
W 2019.10.26 13:57:18 - Checking route, 4° try failed (Unable to connect to the remote server)
W 2019.10.26 13:57:20 - Checking route, 5° try failed (Unable to connect to the remote server)
W 2019.10.26 13:57:20 - Unable to connect to the remote server
! 2019.10.26 13:57:20 - Disconnecting
. 2019.10.26 13:57:20 - Management - Send 'signal SIGTERM'
. 2019.10.26 13:57:20 - OpenVpn Management > >INFO:OpenVPN Management Interface Version 1 -- type 'help' for more info
. 2019.10.26 13:57:20 - OpenVPN > MANAGEMENT: CMD 'signal SIGTERM'
. 2019.10.26 13:57:20 - OpenVPN > SIGTERM received, sending exit notification to peer
. 2019.10.26 13:57:26 - OpenVPN > C:\Windows\system32\route.exe DELETE 184.75.223.202 MASK 255.255.255.255 192.168.1.1
. 2019.10.26 13:57:26 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:26 - OpenVPN > C:\Windows\system32\route.exe DELETE 192.168.1.1 MASK 255.255.255.255 192.168.1.1
. 2019.10.26 13:57:26 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:26 - OpenVPN > C:\Windows\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.31.212.1
. 2019.10.26 13:57:26 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:26 - OpenVPN > C:\Windows\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.31.212.1
. 2019.10.26 13:57:26 - OpenVPN > Route deletion via IPAPI succeeded [adaptive]
. 2019.10.26 13:57:26 - OpenVPN > Closing TUN/TAP interface
. 2019.10.26 13:57:26 - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting
. 2019.10.26 13:57:26 - Connection terminated.
I 2019.10.26 13:57:29 - Checking authorization ...
I 2019.10.26 13:57:29 - Cancel requested.
! 2019.10.26 13:57:30 - Session terminated.
 

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Can you post a support file from Eddie?
And maybe also try connecting with vanilla OpenVPN and see if it works or not?


NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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Same issue here.  Updated tap drivers, no joy.  Fresh install of latest version - slow as molasses, 75k-150k at best.  Looks like it's time to find an new VPN.  60+ days subscription down the drain.

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How about you open a new thread, append some logs and do the first steps to get helped instead of that crap you just posted? You can easily get restricted for this as it's not constructive at all and it's a pity because people bring this on themselves...


NOT AN AIRVPN TEAM MEMBER. USE TICKETS FOR PROFESSIONAL SUPPORT.

LZ1's New User Guide to AirVPN « Plenty of stuff for advanced users, too!

Want to contact me directly? All relevant methods are on my About me page.

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Been having the same problem for last few weeks, Iam also on windows 7. it keeps trying to connect then just disconnects

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