random disconnects

[ometec 1]

Dear All,

 

I am facing random disconnections during my connection via Eddie. I am using Windows 10 and Eddie version 2.11.9.  Disconnections are not following a specific pattern, sometimes in 20 minutes, sometimes 45 minutes, etc. I have attached the log file for your review.

 

As solution alternatives,  I have already tried upgrading my router firmware, downgrading TAP version, using different protocols.

 

I will be glad if you may help me to overcome this problem... Cheers....

Eddie_20161225_123503.txt

[cm0s 118]

a sincere and happy/safe holidays to you and your loved ones

 

don't know windows nor am i a log reading guru but did some searching

 

for you see if any of this helps, not sure if dns is supposed to be in your logs

 

here are some links...

 

see if setting 'obtain dns auto' helps, don't know if eddie has that or windows

 

https://airvpn.org/topic/15261-i-just-upgraded-to-windows-81-and-i-have-not-been-able-to-connect/

 

here's one giganerd did alot of replies to...

 

https://airvpn.org/topic/14129-random-disconnects/

 

sincerely,

 

cm0s

[ometec 1]

I want to breath the real internet... no idea how to solve issues?

 

NOTE: thanks top cm0s fpr the above suggestios, but did not work unfortunately..

[LZ1 662]

Hello!

 

Do remember that if it's taking too long to get help here, you can still ask Air support ...

 

You're getting authorisation check fails too. So try use the website to disconnect a couple devices if possible, so you don't hit the 3 device limit.

 

You can also try turning off IPv6 everywhere in your system and adding the block-outside-dns directive to Eddie.

 

You also seem to be using SSL - try change to TCP, for error correction. Remember you need to connect to a new server for it to take effect. Try alternate ports too.

 

You can also experiment with wireless vs wired connections. If you happen to be a Virgin Media/Superhub user, there's some solutions you can search for.

 

You can also try running windows update, to make sure you have the required .Net framework.

 

You're also getting the annoying OpenVpn Management > >FATAL:Assertion failed at misc.c:785 (es) error.

 

[ometec 1]

Thanks LZ1... the response i got from the support was the advice to check my wifi connection )

i will try the options you have shared.... cheers.. .