need help with config.

[TheLaughingMan 0]

I today had to reformat due to services errors. So now i have install the new client 1.7 and since then i have not been able to connect to the servers. It says after trying to connect to the server offline. i just did away with my mafee, and now using norton firewall. so what do i need to do to connect to my vpn again.

thanks

[Staff 10118]

  Quote

I today had to reformat due to services errors. So now i have install the new client 1.7 and since then i have not been able to connect to the servers. It says after trying to connect to the server offline. i just did away with my mafee, and now using norton firewall. so what do i need to do to connect to my vpn again.

thanks

Hello!

When you launched AirVPN for the first time in the new system, did you allow it to install OpenVPN? Can you please tell us exactly when the error message appears, and also send us the attempted connection logs (just right-click on the Air dock icon and select "Logs", then click on "Copy to clipboard")?

We're looking forward to hearing from you.

Kind regards

[TheLaughingMan 0]

3/27/2012 - 1:26 AM AirVPN client version: 1.7

3/27/2012 - 1:27 AM Reading options from C:\Users\TheLaughingMan\AppData\Roaming\AirVPN\Air\1.0.0.0\AirVPN.xml

3/27/2012 - 1:27 AM OpenVPN bundle version: OpenVPN 2.2.2

3/27/2012 - 1:27 AM OpenVPN current version: OpenVPN 2.2.2

3/27/2012 - 1:27 AM Ready.

3/27/2012 - 1:27 AM Login...

3/27/2012 - 1:27 AM Login success.

3/27/2012 - 1:27 AM Contacting service...

3/27/2012 - 1:27 AM Connecting...

3/27/2012 - 1:27 AM OpenVPN 2.2.2 Win32-MSVC++ [sSL] [LZO2] [PKCS11] built on Dec 15 2011

3/27/2012 - 1:27 AM NOTE: OpenVPN 2.1 requires '--script-security 2' or higher to call user-defined scripts or executables

3/27/2012 - 1:27 AM LZO compression initialized

3/27/2012 - 1:27 AM Control Channel MTU parms [ L:1558 D:138 EF:38 EB:0 ET:0 EL:0 ]

3/27/2012 - 1:27 AM Socket Buffers: R=[8192->8192] S=[8192->8192]

3/27/2012 - 1:27 AM Data Channel MTU parms [ L:1558 D:1450 EF:58 EB:135 ET:0 EL:0 AF:3/1 ]

3/27/2012 - 1:27 AM Local Options hash (VER=V4): '22188c5b'

3/27/2012 - 1:27 AM Expected Remote Options hash (VER=V4): 'a8f55717'

3/27/2012 - 1:27 AM UDPv4 link local: [undef]

3/27/2012 - 1:27 AM UDPv4 link remote:

3/27/2012 - 1:27 AM TLS: Initial packet from , sid=ce9c26c6 64e84ecb

3/27/2012 - 1:27 AM VERIFY OK: depth=1, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=airvpn.org_CA/emailAddress=info@airvpn.org

3/27/2012 - 1:27 AM VERIFY OK: nsCertType=SERVER

3/27/2012 - 1:27 AM VERIFY OK: depth=0, /C=IT/ST=IT/L=Perugia/O=airvpn.org/CN=server/emailAddress=info@airvpn.org

3/27/2012 - 1:27 AM Data Channel Encrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/27/2012 - 1:27 AM Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/27/2012 - 1:27 AM Data Channel Decrypt: Cipher 'AES-256-CBC' initialized with 256 bit key

3/27/2012 - 1:27 AM Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

3/27/2012 - 1:27 AM Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 2048 bit RSA

3/27/2012 - 1:27 AM [server] Peer Connection Initiated with 69.163.36.66:443

3/27/2012 - 1:27 AM SENT CONTROL [server]: 'PUSH_REQUEST' (status=1)

3/27/2012 - 1:27 AM PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 10.4.0.1,comp-lzo no,route 10.4.0.1,topology net30,ping 10,ping-restart 120,ifconfig 10.4.7.58 10.4.7.57'

3/27/2012 - 1:27 AM OPTIONS IMPORT: timers and/or timeouts modified

3/27/2012 - 1:27 AM OPTIONS IMPORT: LZO parms modified

3/27/2012 - 1:27 AM OPTIONS IMPORT: --ifconfig/up options modified

3/27/2012 - 1:27 AM OPTIONS IMPORT: route options modified

3/27/2012 - 1:27 AM OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

3/27/2012 - 1:27 AM ROUTE default_gateway=192.168.1.1

3/27/2012 - 1:27 AM TAP-WIN32 device [Local Area Connection 2] opened: \\.\Global\{666A3EB7-D85D-46D0-B97D-FFB2D549A1E4}.tap

3/27/2012 - 1:27 AM TAP-Win32 Driver Version 9.9

3/27/2012 - 1:27 AM TAP-Win32 MTU=1500

3/27/2012 - 1:27 AM Notified TAP-Win32 driver to set a DHCP IP/netmask of 10.4.7.58/255.255.255.252 on interface {666A3EB7-D85D-46D0-B97D-FFB2D549A1E4} [DHCP-serv: 10.4.7.57, lease-time: 31536000]

3/27/2012 - 1:27 AM Successful ARP Flush on interface [19] {666A3EB7-D85D-46D0-B97D-FFB2D549A1E4}

3/27/2012 - 1:27 AM TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe ADD MASK 255.255.255.255

3/27/2012 - 1:27 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=25 and dwForwardType=4

3/27/2012 - 1:27 AM Route addition via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.4.7.57

3/27/2012 - 1:27 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/27/2012 - 1:27 AM Route addition via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.4.7.57

3/27/2012 - 1:27 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/27/2012 - 1:27 AM Route addition via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe ADD 10.4.0.1 MASK 255.255.255.255 10.4.7.57

3/27/2012 - 1:27 AM ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

3/27/2012 - 1:27 AM Route addition via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM Initialization Sequence Completed

3/27/2012 - 1:27 AM Starting Management Interface...

3/27/2012 - 1:27 AM Checking...

3/27/2012 - 1:27 AM Offline.

3/27/2012 - 1:27 AM SIGTERM received, sending exit notification to peer

3/27/2012 - 1:27 AM TCP/UDP: Closing socket

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe DELETE 10.4.0.1 MASK 255.255.255.255 10.4.7.57

3/27/2012 - 1:27 AM Route deletion via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe DELETE MASK 255.255.255.255

3/27/2012 - 1:27 AM Route deletion via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe DELETE 0.0.0.0 MASK 128.0.0.0 10.4.7.57

3/27/2012 - 1:27 AM Disconnected.

3/27/2012 - 1:27 AM Route deletion via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM C:\WINDOWS\system32\route.exe DELETE 128.0.0.0 MASK 128.0.0.0 10.4.7.57

3/27/2012 - 1:27 AM Route deletion via IPAPI succeeded [adaptive]

3/27/2012 - 1:27 AM Closing TUN/TAP interface

3/27/2012 - 1:27 AM SIGTERM[hard,] received, process exiting

[TheLaughingMan 0]

and yes i did do the openvpn install with the plugins

[Staff 10118]

Hello!

There are currently technical problems in one of the datacenters where some of our servers are located (NOT VPN servers) which affect only the AirVPN client behaviour and the data provided by the real time servers monitor. We underline that the problem does not affect any VPN server.

The issues should be resolved soon, in the meantime we kindly ask you to try again or to connect directly with OpenVPN.

Please do not hesitate to contact us for any further information.

Kind regards

[aboooor 0]

i wanna config file please

[Staff 10118]

  Quote

i wanna config file please

Hello!

You can generate all the files you need with our configuration generator, menu "Member Area"->"Access without our client". The generator will prepare an archive according to your preferences and let you download it.

Please do not hesitate to contact us for any further information or support.

Kind regards

[TheLaughingMan 0]

so will this effect all the servers trying to connect to them. Because i could not connect to any of them. But now still have the same problem but take about 5 time to connect to the right servers.

[Staff 10118]

  Quote

so will this effect all the servers trying to connect to them. Because i could not connect to any of them. But now still have the same problem but take about 5 time to connect to the right servers.

Hello!

If you find it difficult to connect with the Air client, please use OpenVPN directly. The issue is due to a major problem in a datacenter. If it will not be solved within a few hours by the provider, we will move our frontend away from it and solve the issue in any case.

Kind regards

[aboooor 0]

  Quote

  Quote

i wanna config file please

Hello!

You can generate all the files you need with our configuration generator, menu "Member Area"->"Access without our client". The generator will prepare an archive according to your preferences and let you download it.

Please do not hesitate to contact us for any further information or support.

Kind regards

this massege come to me

We're sorry, the generator is reserved to premium members. Please subscribe to any plan in order to access it.

[Staff 10118]

  Quote

this massege come to me

We're sorry, the generator is reserved to premium members. Please subscribe to any plan in order to access it.

Hello!

As far as we can see, that is correct (account "aboooor"). If you repute that your account should be on premium status for some subscription, please do not hesitate to contact us immediately.

Kind regards