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ANSWERED Wired VPN connection works but wireless constantly fails

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I have just joined AirVPN (having previously used IPVanish) and am having mixed success.


I use BT Infinity and connect with 2 PCs: one is an ethernet connection to my BT Home Hub. It runs 32 bit Windows 10 and seems to work flawlessly with AirVPN.


The other is a wireless connection to the Home Hub (using BT's Wi-Fi dongle 900 and 64-bit Windows 10), and I keep getting a variety of errors.  When not running a VPN, the wireless connection is excellent and very rarely fails. However, when I connect via the VPN, I invariably get a couple of errors:


1. When browsing, it is very common to get the DNS_PROBE_FINISHED_NXDOMAIN error, and I have found that the only way to get round this is by restarting DNS client in the services menu.  However, the problem recurs continuously.  Sometimes it takes an hour or more to fail, but sometimes it is as little as 2 minutes.  I have tried 

ipconfig /release
ipconfig /all
ipconfig /flushdns
ipconfig /renew
netsh int ip set dns
netsh winsock reset
without any success.

2. when downloading a torrent, the initial download is excellent, reaching 2 Mb/s, but then after about 10 minutes or less, the torrent speed slows to a crawl, and then zero.


I have tried a variety of protocols: Automatic, TCP port 80 and SSL Tunnel 443, all to no avail.


Both of these issues seem to occur whether or not the Network Lock is activated.


I have also tried resetting Windows Firewall to default settings.


I am very much a newbie when it comes to configuring this, but have reached the limit of my basic technical ability. I would be very grateful for any advice that could be offered.  I attach a couple of log files which might give some indication of the cause of the problems I have been experiencing.







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Both logfiles only repeat a single error:

. 2016.02.07 10:46:17 - OpenVPN > TCPv4_CLIENT link local: [undef]
. 2016.02.07 10:46:17 - OpenVPN > TCPv4_CLIENT link remote: [AF_INET]
. 2016.02.07 10:46:17 - OpenVPN > Connection reset, restarting [-1]
. 2016.02.07 10:46:17 - OpenVPN > SIGUSR1[soft,connection-reset] received, process restarting
. 2016.02.07 10:46:17 - OpenVPN > Restart pause, 5 second(s)
. 2016.02.07 10:46:17 - SSL > 2016.02.07 10:46:17 LOG3[0]: s_connect: connect No Route to Host (WSAEHOSTUNREACH) (10065)

Did you try a normal connection with udp/443 for example?

» I am not an AirVPN team member. All opinions are my own and are not to be considered official. Only the AirVPN Staff account should be viewed as such.

» The forums is a place where you can ask questions to the community. You are not entitled to guaranteed answer times. Answer quality may vary, too. If you need professional support, please create tickets.

» If you're new, take some time to read LZ1's New User Guide to AirVPN. On questions, use the search function first. On errors, search for the error message instead.

» If you choose to create a new thread, keep in mind that we don't know your setup. Give info about it. Never forget the OpenVPN logs or, for Eddie, the support file (Logs > lifebelt icon).

» The community kindly asks you to not set up Tor exit relays when connected to AirVPN. Their IP addresses are subject to restrictions and these are relayed to all users of the affected servers.


» Furthermore, I propose that your paranoia is to be destroyed. If you overdo privacy, chances are you will be unique amond the mass again.

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The problem turned out to be with my BT wireless adapter, for which no Windows 10 drivers have yet been released.  I replaced it with a TP-link T4UH, and the problem now seems to be resolved.

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