Restart Problem

[cavsUno 0]

I am trying to connect to an AirVPN server (any server) and yet it tries to authenticate and it keeps dropping the connection, saying, "dropping...restart in 3...2...1."  It won't connect.  I am switching from ExpressVPN to AirVPN.  Could they be conflicting with each other even though I'm only connecting with AirVPN (or not connecting, depending on how you look at it.

 

I have attached two screenshots of what I see.  It won't stop doing this.  I can't connect to any server.  My credentials are correct, otherwise it wouldn't try to connect to a server.  Why won't it connect?

 

I apologize for the two different types of questions, but the most important one is the screenshots showing I cannot connect.  Anyone else having this issue?

 

 

[eusebio1 0]

Same problem here. Am using OS X. I contacted support, hopefully a solution can be found!

[Guest]

I get this sometimes when I just put my laptop in hibernation mode or something instead of shutting down.

"Fix" for me: restart computer

[Johnny B 4]

Had the same problem. The restart computer was always a temporary solution.

 

After restart, it would connect. But if later i disconnected it manually, i could not reconnect and i would be in the same position you are describing.

 

It was so annoying! Making it useless to use the service that way.

 

"Fix" for me: restart computer

 

After some research i checked some things and changed some options.

 

For example under Airvpn - Preferences - Protocols - it is set to Automatic, here i tried all of them. Currently on SSH Port 53 (the only one that works for torrenting without continuous disconnections).

 

Then Airvpn - Preferences - Advanced - i disabled "check if the tunnel works".

 

Also try disabling ipv6. I cannot find the thread now, but you can do a search on this forum.

 

Under your pc Control Panel - Network and sharing center - Change adapter settings - here under both your Local area connection and your wireless network connection (if you have one) right click - Properties - Uncheck Ipv6, click Ipv4 and then Properties - make sure that "obtain Dns server automatically" is selected.

 

A combination of these worked for me. Hope they work for you too.

[mustangsally 0]

I've been having problems the last couple days or so.  Won't connect to my preferred server so then connects to another.  Then I'll try to join a different server, it will join but then drop out after a bit and connect to a different server.  

 

If I have network lock on am I 100% protected when the server drops out??!!

 

Has something changed with some AirVPN servers?

[dpb-arch 0]

I've been having problems the last couple days or so.  Won't connect to my preferred server so then connects to another.  Then I'll try to join a different server, it will join but then drop out after a bit and connect to a different server.  

 

If I have network lock on am I 100% protected when the server drops out??!!

 

Has something changed with some AirVPN servers?

 

I had similar issues when the AirVPN client was set to use "Automatic" protocol.  I set it to use "Protocol TCP, port 443" and it improved a bit.  Now I use "SSL Tunnel" - Port 443 and haven't had any problems since.

[mustangsally 0]

Thanks for the reply.  I've tried that along with a few other things, speed stays at about 50% for me, torrents are now a bit hopeless as my net isn't great in the first place.  Funnily enough I put my friend onto AirVpn and his connection was good straight up, no changing anything.  We're both on macs.

[amnesty 18]

In addition to protocol issues, I would get this when one of the checks (route or DNS) failed.

 

When running normally it usually looks like this in the logs:

 

yyyy.mm.dd hh:mm:ss - Flushing DNS

yyyy.mm.dd hh:mm:ss - Checking route

yyyy.mm.dd hh:mm:ss - Checking DNS

yyyy.mm.dd hh:mm:ss - Connected

 

If I am unable to connect (restarting), I check the logs. If it looks considerably different than the above, I remove the checks to see if I can get connected.

If so, I look at other things like what network am I on / what protocol I am using, what is running on my machine (or VM), etc.

 

The last time it happened, it was malwarebytes stepping on the route check. I added a few exceptions to resolve that.

 

If I have an issue connecting with a protocol it sometimes looks like (inactivity) this in the logs:

 

yyyy.mm.dd hh:mm:ss - OpenVPN > [uNDEF] Inactivity timeout (--ping-exit), exiting

yyyy.mm.dd hh:mm:ss - OpenVPN > SIGTERM[soft,exit-with-notification] received, process exiting!

yyyy.mm.dd hh:mm:ss - Disconnecting.

yyyy.mm.dd hh:mm:ss - Connection terminated.

yyyy.mm.dd hh:mm:ss - Cancel requested.

yyyy.mm.dd hh:mm:ss - IPv6 restored.

yyyy.mm.dd hh:mm:ss - DHCP of a network adapter restored to original settings (my_adapter_name)!

yyyy.mm.dd hh:mm:ss - Session terminated.

yyyy.mm.dd hh:mm:ss - Session starting.

[Aaronson 5]

I'm experiencing the exact same problem. I noticed that the connection to the VPN is still up (trusting the airvpn.org website in telling me). The client gets unresponsive on OSx and/or keeps trying to reconnect to a server (which it's obviously unable to do so when it is still connected) which results in a continues process of reconnect/disconnect. 

 

Reboot is the only thing which seems to work (as this would kill the VPN connection which seemingly still active). I will try the proposed solutions and see if this would work.  

[metadrone 0]

Same issue - have tried all of the above suggestions, but it always gets stuck in a connecting/disconnecting cycle even if I'm trying to connect to the same server I just disconnected from.

 

Only fix for me is restart.

[Zeroo 0]

I am new to AirVPN and have the same problem with the client,always connecting and reconnecting.Any help on this issue?I am using windows 7

[Guest]

Temporarily turn off malwarebytes if you have it

[Guest lopzor]

I am running windows 7 and recently ran into the same problem. I realized it was because I had locked my computer - I restarted and re-ran the app and everything is back to normal.