ANSWERED Charged twice, No refund?

[David140 2]

Greetings all,

 

Apparently I pressed the confirm button twice upon buying a one year subscription.  I have opened a service ticket but have not heard back from anyone in almost a week.  I am just trying to get back one of my payments and keep the one year subscription.  If anyone has any advice or someone from Airvpn would reply or send me a message I would appreciate it.

 

Thanks,

David

[Staff 9973]

Hello,

 

thank you for your subscription!

 

In spite of what you claim here, we replied to your ticket a few minutes after you opened it, but we never received any feedback. Please proceed to reply at your convenience.

 

Kind regards

[David140 2]

Hey,

 

I was looking in the wrong place for your response.  I have since provided the information you requested.

 

Thanks

[David140 2]

Issue has been resolved.

 

Thanks for quick responses and excellent customer service.