ANSWERED Cannot login : Error getting response stream (ReadDone2): ReceiveFailure

[privinker 0]

Hi,

 

I have registered and used airvpn perfectly on my personal PC and ddwrt router.

On my Mac OSX on another network, I always get this message "Cannot login : Error getting response stream (ReadDone2): ReceiveFailure"

I tried different parameters but no changes.

 

I know we are behind a pfSense but I don't think he blocks openvpn connections. Everything seems open for outgoing connections. I tried to force openvpn over ssl but always the same.

For information, I use Zenmate, a chrome plugin hiding my websurfing activity in this network. It works fine, I can connect to their servers (with low perfs as I have the free version only). So I would like to find a solution using airvpn and I hope it is possible.

I added the logs in this post.

 

What could I try to solve that ?

 

Thanks for your help

 

 

 

I 2015.07.29 16:31:42 - AirVPN client version: 2.9.2, System: OSX, Name: 10.10.3, Architecture: x64
. 2015.07.29 16:31:42 - Reading options from /Users/XXX/.airvpn/AirVPN.xml
. 2015.07.29 16:31:42 - Data Path: /Users/XXX/.airvpn
. 2015.07.29 16:31:42 - App Path: /Applications/AirVPN.app/Contents/MacOS
. 2015.07.29 16:31:42 - Executable Path: /Applications/AirVPN.app/Contents/MacOS/AirVPN
. 2015.07.29 16:31:42 - Command line arguments (0):
. 2015.07.29 16:31:42 - Updating systems & servers data ...
. 2015.07.29 16:31:42 - Operating System: Unix 14.3.0.0 - Darwin XXX.local 14.3.0 Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64 x86_64
I 2015.07.29 16:31:42 - OpenVPN Driver - Expected
I 2015.07.29 16:31:42 - OpenVPN - Version: OpenVPN 2.3.6 (/Applications/AirVPN.app/Contents/MacOS/openvpn)
I 2015.07.29 16:31:42 - SSH - Version: OpenSSH_6.2p2, OSSLShim 0.9.8r 8 Dec 2011 (/usr/bin/ssh)
I 2015.07.29 16:31:42 - SSL - Version: stunnel 5.09 (/Applications/AirVPN.app/Contents/MacOS/stunnel)
! 2015.07.29 16:31:42 - Ready
. 2015.07.29 16:31:43 - Updating systems & servers data ..., 1° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 2° try failed (The request timed out)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 3° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 4° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 5° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 6° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Updating systems & servers data ..., 7° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:31:53 - Cannot retrieve systems & servers data. Please retry later or contact us for help. (Error getting response stream (ReadDone2): ReceiveFailure)
I 2015.07.29 16:32:00 - Checking login ...
. 2015.07.29 16:32:00 - Checking login ..., 1° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:32:10 - Checking login ..., 2° try failed (The request timed out)
. 2015.07.29 16:32:10 - Checking login ..., 3° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:32:10 - Checking login ..., 4° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:32:10 - Checking login ..., 5° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:32:10 - Checking login ..., 6° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
. 2015.07.29 16:32:11 - Checking login ..., 7° try failed (Error getting response stream (ReadDone2): ReceiveFailure)
F 2015.07.29 16:32:11 - Cannot login. (Error getting response stream (ReadDone2): ReceiveFailure)

 

 

 

[Staff 9973]

Hello!

 

In all the cases we know that error is caused by Avast.

 

Kind regards

[privinker 0]

Really good guess!

Solved immediately by disabling the Web Agent of Avast.

There are options and a white list too. Maybe I will try them later.

 

Big thanks