Bundle in some help information with app vs. relying solely on web content

[gburlingame 1]

Dear AirVPN team,

 

Thank you for your product, it proved quite helpful while in Shanghai, China last week.  My challenge/problem was breaking through the Great Firewall of China.  I was having sporadic connectivity problems with my own personal OpenVPN.  I managed to find and download your tool during a moment when I was "unblocked" and had connectivity.

 

My suggestion is this:  Bundle in some tutorials, guides, etc... with the application itself.  Everything link in the app to help we connect opened a my browser which could not open the intended web page.  Your content was blocked by the Great Firewall of China.  So while having connectivity problems I could not get to the very information intended to help we figure out how to fix my connectivity problems.

 

I am not a networking guru, but I do know a few things.  When I was over there, sometimes your tool could not connect and I was essentially trying "random things" in the preferences settings.  If I had a little bit of help or guidance with me on my computer, I think that would have been a big plus.

 

Thanks!

 

P.S.  Really glad I found your tool because it helped me a lot while over there!  Big fan.