AirVPN client not responding (Eddie v2.3 on OSX 10.9.3)

[cowboy 0]

I am trying to use the latest AirVPN client (Eddie 2.3) on Mac OS X 10.9.3.

 

The application opens fine and I am able to log-in, but then it hangs indefinitely and stops responding.

 

I have tried reinstalling several times. Any advice would be appreciated.

 

Thanks.

[Staff 9973]

Hello,

 

if it is not completely stuck, can you please send us the logs (click "Logs", then click "Copy to clipboard", finally paste in your message).

 

Kind regards

[htpc 9]

same problem on OSX 10.9.4. unfortunatelly I cannot acces the logs because it's stuck completely and I have to force quit.

[Staff 9973]

Hello!

 

Can you please try it in command line mode and report back?

 

From a CLI:

sudo airvpn -cli -login=your login> -password=your password>

 

Replace airvpn with the actual Eddie path and filename.

 

Kind regard

[htpc 9]

this gives a "sudo: /Applications/AirVPN.app: command not found" error message. replaced airvpn with the app path and filename as well as login and password.

[Staff 9973]

Hello!

 

Please specify the correct path and filename.

 

Kind regards

[htpc 9]

ok, I had to use the unix binary inside the app package.

 

terminal output:

 

I 2014.07.07 11:23:33 - AirVPN client version: 2.3, System: OSX, Architecture: x64
. 2014.07.07 11:23:33 - Reading options from /Applications/AirVPN.app/Contents/MacOS/AirVPN.xml
. 2014.07.07 11:23:33 - Profile options not found, using defaults.
I 2014.07.07 11:23:33 - Press 'X' to Cancel, 'B' to reconnect to the best available server.

 

after that it jumps out to standard terminal input line.

[Zoe-cf1 0]

I have had similar problems on Mac OS X10.9.3 & 10.9.4 using AirVPN version 2.3, after lots of deleting and reinstalling I have found the culprit to be the Saved application state (found at user/library/Saved Application State/com.airvpn.client.savedState).

 

Unlike the other saved application state files for my other apps the AirVPN one gets locked (with a little red no entry logo in the bottom right of the folder) and it requires admin privileges to delete this. Once deleted and AirVPN restarted it connects OK. 

[z3r0on3 2]

Same problem here. OSX 10.9.4

I solved it (hopefully not only for the moment) with:

Shift+Open the Application (this is the "saved application state" Link

 

I also gave the client full privilegs

[z3r0on3 2]

Same here!

OSX 10.9.4

 

I solved it (hopefully not for the moment) with this:

 

Holding the "shift" key while opening the application.

 

I also gave AirVPN.app full privileges in Terminal.

[htpc 9]

Same problem here. OSX 10.9.4

I solved it (hopefully not only for the moment) with:

Shift+Open the Application (this is the "saved application state" Link

 

I also gave the client full privilegs

 

thx, that solved the problem for me too. just out of curiosity, is there any benefit other than the GUI over using Tunnelblick on OSX?

 

On a sidenote, it would be cool if the client could run in the menubar alone (without the actual application beeing opened in the dock)!

[Breeze 2]

Hello,

 

if you want to remove the AirVPN app icon from the dock do the following:

 

Exit AirVPN.app (Important !!).

Open the Info.plist inside the AirVPN.app in a TextEditor. (AirVPN.app/Contents/Info.plist)

and paste the following two lines just after the <dict> tag:

 

<key>LSUIElement</key>
<string>1</string>

 

Save and Quit Editor.

Open AirVPN.app (Dock Icon should be hidden now).

 

This tells Launch Services to run the application as an agent application.

Agent applications do not appear in the Dock.

 

This works with other Application too.

 

However, if this does not work for you, try this instead:

 

<key>LSUIElement</key>

<true/>

 

 

Hope this helps.

[airvpn.teiuxcg 4]

Hi I have an issue with Eddie 2.3 crashing on OSX (and requesting xcode install). It doesn't seem consistent as to when it crashes though. Here's a log from one of the crashes, is there a function where I can post more or should I just put them all on here? Is there a mode where it can give a more verbose output?

 

AAA:~ XXXXX$ /Applications/AirVPN.app/Contents/MacOS/AirVPN 

I 2014.07.29 23:08:28 - AirVPN client version: 2.3, System: OSX, Architecture: x64

. 2014.07.29 23:08:28 - Reading options from /Applications/AirVPN.app/Contents/MacOS/AirVPN.xml

AAA:~ XXXXX$ Stacktrace:

 

  at <unknown> <0xffffffff>

  at (wrapper managed-to-native) string.InternalAllocateStr (int) <0xffffffff>

  at string.Concat (string,string,string,string) <0x000b3>

  at AirVPN.Core.Engine.BuildOVPN (string,int,int,int) <0x00f67>

  at AirVPN.Core.Threads.Session.OnRun () <0x00937>

  at AirVPN.Core.Thread.DoRun () <0x00013>

  at System.Threading.Thread.StartInternal () <0x00057>

  at (wrapper runtime-invoke) object.runtime_invoke_void__this__ (object,intptr,intptr,intptr) <0xffffffff>

 

Native stacktrace:

 

 

Debug info from gdb:

 

xcode-select: note: no developer tools were found at '/Applications/Xcode.app', requesting install. Choose an option in the dialog to download the command line developer tools.

 

=================================================================

Got a SIGSEGV while executing native code. This usually indicates

a fatal error in the mono runtime or one of the native libraries 

used by your application.

=================================================================

[Staff 9973]

Hello!

 

Thank you for the report. At the moment the information you provided are useful, should we need more information we will contact you, thanks again!

 

Kind regards

[User of AirVPN 46]

I am trying to use the latest AirVPN client (Eddie 2.3) on Mac OS X 10.9.3.

 

The application opens fine and I am able to log-in, but then it hangs indefinitely and stops responding.

 

I have tried reinstalling several times. Any advice would be appreciated.

 

Thanks.

I am having the same problem, only I have Eddie 2.10.3 with Windows 10 64-bit